Lenovo is Extending its Premium Care Service for New Purchases

Lenovo extends its Premium Care warranty solution for select devices in its consumer lineup from July 1 onwards. Users who will purchase the all new IdeaPad, Yoga, Legion and IdeaCentre devices get an additional year to the standard 2-year Premium Care warranty, giving consumers a total of 3 years of coverage with international coverage and local on-site service. But if you already bought one before the announcement, existing warranties may be upgraded to the same.

At Lenovo, we are committed to putting our customers first, and this entails not only providing game-changing products but also extending them flexible and affordable technical support and solutions. The pandemic has disrupted day-to-day operations and pushed everyone to set up mobile working arrangements which leads to additional wear and tear to devices. Hopefully, with the added year of maintenance in our Premium Care service, our customers can spend their money on more essential goods in these trying times.

Said Lenovo Philippines President and General Manager Michael Ngan.

This is one of Lenovo‘s selling point at the moment. Premium Care provides direct and easy access to knowledgeable Lenovo technicians to assist you when you encounter problems with your device, you can even call for support even if you’re outside your home country! Premium Care provides the following services:

  • 24×7 access to Lenovo technicians via phone, chat, e-mail, and WhatsApp
  • Comprehensive support for hardware, peripherals, and software
  • On-site Repair on the next business day
  • ‘Getting started’ and ‘How to’ assistance
  • Annual PC Health Check

Here are qualified devices which automatically comes bundled with the 3-Year Premium Care service:

IdeaPad Slim 5 IdeaPad Gaming 3i
IdeaPad Slim 5i Legion 5
IdeaPad Flex 5 Legion 5i
IdeaPad Flex 5i Legion 5pi
Yoga Slim 7 Legion 7i
Yoga Slim 7i Legion Tower 5i
Yoga C940 IdeaCentre 3
IdeaPad Gaming 3 IdeaCentre Gaming 5i
IdeaCentre AiO 3

Although it’s a bit of a hassle, users can also extend their existing warranty if they bought a Lenovo device prior to this announcement by going directly to the nearest Lenovo, Legion Concept Store or a Lenovo authorized reseller and provide their information including the model name of their device, serial number, customer’s name and email address for the registration of the extended warranty. The warranty extension from 2 years to 3 years costs ₱5,300. Users can extend their Premium Care up until 6 months before the expiration of their warranty period. While those users whose devices are under Lenovo‘s 2-year carry-in warranty can upgrade to the 3-year Premium Care warranty for ₱9,100.